Legal

Privacy policy

How we collect, use, and protect your personal data.

Last updated: September 10, 2026

Welcome to the privacy policy of Arera. This policy explains what data we collect, why we collect it, and what your rights are in relation to it.

1Owner and data controller

Arera Software B.V. (trading as Arera)

Frederiksstraat 1A
1054LA Amsterdam
The Netherlands

Contact email: info@arera.fm

2Types of data collected

Among the types of personal data that Arera collects, by itself or through third parties:

Phone number
Email address
First name
Last name
Usage data
Cookies / Trackers
Location (city/country)

Personal data may be freely provided by the user, or collected automatically when using Arera. Unless specified otherwise, all data requested is mandatory for providing our services.

3Mode and place of processing

Methods of processing

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of data. Processing is carried out using computers and IT tools, following organizational procedures strictly related to the purposes indicated.

Place of processing

Data is processed at our operating offices and by third-party service providers. Depending on your location, data transfers may involve transferring your data to a country other than your own.

Retention time

Personal data shall be processed and stored for as long as required by the purpose they have been collected for, and may be retained longer due to legal obligations or based on user consent.

4Purposes of processing

Your data is collected to allow us to provide our services, comply with legal obligations, and protect our rights and interests. Specifically:

Managing contacts and sending messages
Hosting and backend infrastructure
Advertising and conversion tracking
Payment processing
Analytics and reporting
Tag management
Authentication

5Third-party services (sub-processors)

We use the following third-party services to process your data:

Bird

SMS messaging

Netherlands

Data processed: Phone number

Stripe

Payment processing

United States

Data processed: Email, payment details

Clerk

Authentication

United States

Data processed: Email, session data

Vercel

Hosting and infrastructure

United States

Data processed: Usage data

Prisma / Neon

Database hosting

Frankfurt, Germany

Data processed: All stored data

Meta (Facebook)

Conversion tracking

United States

Data processed: Trackers, usage data

6Your rights (GDPR)

If you are in the European Union, you have the following rights under GDPR:

Access

Request a copy of your data

Rectification

Correct inaccurate data

Erasure

Request deletion of your data

Portability

Receive your data in a portable format

Restriction

Restrict processing of your data

Objection

Object to processing

Withdraw consent

Withdraw consent at any time

Lodge complaint

File a complaint with authorities

7Your rights (United States)

If you are a US resident (California, Virginia, Colorado, Connecticut, etc.), you have the following privacy rights:

  • The right to access your personal information (right to know)
  • The right to correct inaccurate personal information
  • The right to request deletion of your personal information
  • The right to opt out of the sale or sharing of your personal information
  • The right to non-discrimination for exercising your rights

8Additional information

Legal action

Your personal data may be used for legal purposes by the Owner in court or in the stages leading to possible legal action arising from improper use of Arera.

Changes to this policy

We reserve the right to make changes to this privacy policy at any time. We will notify users by updating the "Last updated" date. We recommend checking this page regularly for any changes.

Questions about this policy?

To exercise your rights or ask questions about how we handle your data, contact us:

info@arera.fm